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Orchard Pointe at Terrazza COVID-19 Update

May 19, 2020

We are pleased to share that yesterday was Orchard Pointe at Terrazza’s last official day of quarantine, after receiving notification that an associate tested positive for COVID-19. We are grateful for the commitment to safety our residents have shown during this time, by staying inside of their apartments. This played a valuable role in reducing spread of the virus. From the bottom of our hearts, thank you.

As our quarantine lifts, we wanted to share a few important notes for residents to be aware of:

  • Residents can move around within the community and sit in our courtyard or front entrance if they would like
  • We ask residents to maintain social distancing measures of six feet of separation when around others and not be in large groups
    • We have moved chairs inside and outside of the community, to ensure six feet of distance
  • We are asking all residents to wear a protective covering over their mouth and nose when they leave their apartments. Please let us know if you need a mask
  • If family is visiting through the window of an apartment, please be sure to keep the windows closed to reduce the risk of spreading the virus
  • For our independent living residents on the main level, we continue to ask that you do not have guests visit on or outside of your patios
  • Meals will continue to be delivered to apartments, and activities will continue to function in hallways, doorways and inside of apartments
  • Snacks are available by request, as our coffee shop snack options will continue to stay closed until further notice
  • Please reach out to any of our team members to set up communication with loved ones through FaceTime, Zoom or Skype


We are excited to see our residents out and about in our community, but we still encourage safe practices in common areas. While our environment may look different with furniture separated and masks on residents, we welcome this new change in protocol. Please be sure to incorporate social distancing and hand washing when you’re out of your apartment.

During this unique time in all of our lives, one thing remains the same at Orchard Pointe: our focus on providing quality care.  We continue to concentrate on our top priority of resident wellness, and are closely monitoring associates and residents for symptoms that align with COVID-19. Thank you for the support you’ve shown and your grace in understanding that we are not allowing visitors at this time. We encourage you to reach out to our Life Enrichment team to set up video chats with loved ones. Your efforts during this quarantine were a true example of us all coming together as a Heritage United team. Thank you for walking alongside us on the mission to keep those most vulnerable safe.


May 13, 2020

We are happy to share with you that, at this time, we still have no additional cases of COVID-19 (Coronavirus) at Orchard Pointe at Terrazza. Dining staff who had direct interaction with the associate who tested positive, have all been tested and each result has come back negative.

Out of an abundance of caution, we are still asking residents to quarantine to their apartments and families to continue pausing their visits. We are proud of everyone working together to keep the health and wellness of our residents a top priority. This is truly the foundation of our Heritage United mission.

As a reminder, we plan to lift the quarantine restrictions on May 19, 2020 at 7:00am as long as we have no other confirmed cases of COVID-19 in our community (residents or associates) at that time.

Thank you for standing united with us as we face this challenge together. We are Heritage United


May 8, 2020

With each passing day, we continue to be grateful for no new cases of COVID-19 (Coronavirus) in our community. As of today, we do not have any other associates or residents that have shown signs or symptoms of the virus.

Our residents have been helping with social distancing by staying in their apartments, families continue to pause their visits, and associates are taking many precautions to keep everyone safe. We are proud of everyone working together to keep the health and wellness of our residents a top priority.

If we have no other confirmed COVID-19 cases in our building, we will be able to lift the quarantine on May 19, 2020 at 7:00am. At that time, residents will be able to move about freely inside the community but will still be asked to stay on our campus. We will continue to send electronic communication and updates as more information is available. For now, please reach out to our team if you would like us to coordinate time to connect you with your loved ones through FaceTime, Skype or Zoom.

We couldn’t be more appreciative for your partnership and support during this time.

We are Heritage United.


May 7, 2020

We are encouraged to report, that as of today Orchard Pointe at Terrazza still has no other associates or residents presenting with symptoms aligning with COVID-19. We continue to act with abundance of caution for the safety of our residents, which includes continuation of quarantining to apartments and donning proper personal protective equipment. As it relates to testing, Orchard Pointe at Terrazza recommends testing of any resident with symptoms.  Residents have the right to request and/or refuse COVID-19 testing.  We are working with a third-party test provider who can help us obtain tests for residents, if testing is difficult to accomplish locally. With a physician’s order, we can do testing on site, through this provider, for our residents.  While Medicare and most Medicare Advantage plans cover the tests, please be aware that copays may vary. If residents or family members would like more information on testing within the community through our third-party provider, they should see the Executive Director to discuss options and next steps.



*Most often, tests are done with a nasal swab, and the procedure is uncomfortable.

*Tests are not perfect.  Some tests have as high as 30% failure rate, which could give a false negative.

*If you test too early (before symptom onset, for example) you may test negative as the viral load may not be built up in your system. (false negative)

*The test is only a “snapshot in time”.  To truly know you are negative, you would need to test every 24 to 48 hours, and even then, there is the chance of additional false negatives.


We value your understanding during this difficult time, especially as protocols change in order to protect those most vulnerable. If you would like to schedule a time to stay in touch with your loved one through video chat, please reach out to the Orchard Pointe at Terrazza team, and we would be happy to set up a time for you to connect. We will continue to update our residents, families and associates as more information is available. Thank you for your support and working together alongside us as we navigate these unchartered waters.


May 6, 2020

Orchard Pointe at Terrazza was notified today that one of our associates has tested positive for COVID-19 (Coronavirus). The associate worked in our dietary department, and last worked on Monday, May 4, 2020.  We are working public health to mitigate the spread of the virus within our community. As of this moment, we do not have any other associates or residents with a confirmed case.

Communication has been sent to all residents, informing them of the confirmed case and asking them to self-quarantine to their apartments as we work to mitigate spread of the virus. Families have been notified and associates are receiving updates on enhanced precautions related to the virus and their job. We are working with public health along with our home office Pandemic Planning Committee to take additional precautions at all levels.  Please understand that out of respect of privacy, we cannot provide specific details on the associate or their treatment plan. We will keep you notified as further information is available.

While we continue to focus on the health and safety of our residents, we also understand the emotional stress this puts on residents, families and loved ones. We have increased opportunities for family members to talk with their loved ones through FaceTime, Skype and Zoom. If you would like to connect with your loved one, please reach out to the community directly, and we’ll schedule a time to get you connected. For our associates, who are the true heroes that show up and provide compassionate care, we continue to hold weekly calls with the Pandemic Planning Committee so each associate has access to answers they need related to the COVID virus. No one is in this alone. Together we will get through this. Together, we are Heritage United.