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Sterling Ridge COVID-19 Update

May 19, 2020

We are pleased to share with you, that yesterday was The Heritage at Sterling Ridge’s last official day of quarantine, after receiving notification of an associate testing positive for COVID-19. We are grateful for the commitment to safety our residents have shown during this time, by staying inside of their apartments. This played a valuable role in reducing spread of the virus. From the bottom of our hearts, thank you.

As our quarantine lifts, we wanted to share a few important notes for residents to be aware of:

  • Residents can move around within the community and sit in our courtyard or front entrance if they would like
  • We ask residents to maintain social distancing measures of six feet of separation when around others and not be in large groups
    • We have moved chairs inside and outside of the community, to ensure six feet of distance
  • We are asking all residents to wear a protective covering over their mouth and nose when they leave their apartments. Please let us know if you need a mask
  • If family is visiting through the window of an apartment, please be sure to keep the windows closed to reduce the risk of spreading the virus
  • Meals will continue to be delivered to apartments, and activities will continue to function in hallways, doorways and inside of apartments
  • Snacks are available by request, as our coffee shop snack options will continue to stay closed until further notice
  • Please reach out to any of our team members to set up communication with loved ones through FaceTime, Zoom or Skype


We are excited to see our residents out and about in our community, but we still encourage safe practices in common areas. While our environment may look different with furniture separated and masks on residents, we welcome this new change in protocol. Please be sure to incorporate social distancing and hand washing when you’re out of your apartment.

At this time, we are still restricting visitors at our community and ask that you set up video chats with loved ones through our Life Enrichment team. During this unique time in all of our lives, one thing remains the same: our focus on providing quality care.  We continue to concentrate on our top priority of resident wellness, and are closely monitoring associates and residents for symptoms that align with COVID-19. Thank you for the support you’ve shown and your grace in understanding that we are not allowing visitors at this time. Your efforts during this quarantine were a true example of us all coming together as a Heritage United team. Thank you for walking alongside us on the mission to keep those most vulnerable safe.


May 14, 2020

We are encouraged to share with you that, as of today, no other associates or residents have shown signs or symptoms aligning with COVID-19, and we have no additional positive cases. We ask all of our residents to continue with quarantine protocols until we are advised differently.

May 8, 2020

At this time, we have no other confirmed COVID-19 cases in our community, and no other residents or associates are showing symptoms of the virus. While this is certainly good news, we are paying close attention to any changes in our residents and associates. Our leadership team is working closely with regulatory and supportive entities, including the Douglas County Health Department, Nebraska’s Infection Control Assessment and Promotion program (ICAP) and our home office Pandemic Planning Committee. Here are updates we can share as of today:

  • Out of an abundance of caution, we have asked three additional associates to quarantine at home based on their interaction with the team member with a positive case (four total associates are in quarantine)
  • We are closely monitoring all residents, paying extra attention to those in our memory support community where the associate primarily worked
  • Associates working in memory support will be wearing complete personal protective equipment (PPE) consisting of gowns, face shields, gloves and masks. Those working in assisted living will continue wearing gloves and masks
  • We are working with ICAP to bring the National Emerging Special Pathogens Training and Education Center (NETEC) to The Heritage at Sterling Ridge, for a walkthrough of our community
    • The NETEC is comprised of faculty and staff from Emory University, the University of Nebraska Medical Center/Nebraska Medicine and the New York Health and Hospitals Corporation, Bellevue Hospital Center. All three of these health care institutions have safely and successfully treated patients with Ebola and have worked diligently to share their knowledge with other health care facilities and public health jurisdictions. NETEC has visited communities like ours in the recent months to observe infection control practices and give feedback and suggestions on mitigating the spread of COVID-19

If we have no other associates or residents with confirmed cases, we will plan to lift our quarantine on May 19, 2020 at 7:00am. This is the recommendation given by ICAP based on dates related to the associate’s presentation of symptoms. That said, we still have a lot of work ahead of us and we will continue to ask all residents to quarantine to their apartments until it is deemed safe to do otherwise. We realize this is a hefty request, especially as Mother’s Day approaches this weekend. Thank you for understanding the need for residents to stay in their apartments until we are cleared from our public health and regulatory entities. This gives us the best opportunity to keep everyone in the community safe. We would welcome the opportunity to help arrange video calls through FaceTime, Zoom or Skype. Please reach out if we can help set this up for you.

While this is a difficult time for everyone involved, we are amazed by the amount of support we’ve had from residents, families and our own associates. In times of uncertainty and crisis, it takes everyone coming together to get through the unknown. We are all on one team, with the goal of keeping everyone in this community safe. Thank you for your support and for helping us on this mission. Together, we truly are Heritage United.


May 7, 2020

The Heritage at Sterling Ridge was notified today that one of our associates has tested positive for COVID-19 (Coronavirus). The associate works as a caregiver on overnight shifts, with their last shift ending on Monday morning May 4, 2020. We are working closely with the Douglas County Health Department and our home office Pandemic Planning Committee to mitigate the spread of the virus within our community. As of this moment, we do not have any other associates or residents with a confirmed case.

Communication has been sent to all residents, informing them of the confirmed case and asking them to self-quarantine to their apartments as we attempt to reduce the likelihood of spreading the virus. Emails have been sent to families and emergency contacts are being called individually. Associates have been trained on best practices when using personal protective equipment (PPE), and will begin using immediately within the community. Our essential staffing plan we created in the event of a confirmed case is also going into effect.

Please understand that out of respect of privacy, we cannot provide specific details on the associate or their treatment plan. We are working with a third-party test provider, to obtain tests if residents are interested in testing and have difficulty accessing a test. If residents or family members would like more information on this option, they can reach out to the Executive Director for more information. We will continue to keep residents and families notified via email, LifeLoop and phone calls as further information is available. Thank you for your support and understanding during this time.