Reviews and Testimonials of Orchard Pointe at Surprise

This is a very nice place and the staff are very attentive and kind. My uncle needs extra care and understanding and they are always looking out for him and I’ve seen them actively engaging with all of the residents. There are lots of activities for residents. Recently, they’ve added new roles to ensure communication between staff and residents on needs and you can see the difference. Our experience has been extremely positive and I’m very happy that we chose Orchard Pointe for my uncle.

We were impressed by what we saw and heard. Everyone was friendly, gave us helpful information, the walk through was wonderful to give us the feel of the place, and we were impressed with the range of care-giving. We will come back for more information!

Lots of amenities and activities for residents. Reasonably priced based on other similar facilities I have visited. Would definitely consider Orchard Pointe when the time is right for us to make the move

My mother in law moved in here from in April 2023. She absolute loved this place! The food was wonderful with a wide variety of great and healthy choices. The caretakers were so sweet and considerate with her. Both my mother in law and the caretakers fell in love with one another. We can’t say more about the nurse, Sherrie. She is caring and very considerate with the care of my mother in law. She was available at all times, almost day and night with any of our concerns. The crafts and entertainment was over the top! Can’t wait to see the October performance. The receptionists and Management, well we can’t say enough. They are like my family. We will miss them all terribly!! My mother in law wished for another 5 years so she could enjoy this place. Unfortunately, she waited until she was 90 to move here and her time ran out. God rest her soul. If you are thinking of sending your loved one to Orchard Pointe at Surprise, trust us…we only have good experiences with this place and all the people working here. We love you all Orchard employees!! You will never be forgotten and you are all very much appreciated!

The training and expertise that Orchard Pointe offers to their employees is excellent!

Orchard Pointe at Surprise just felt very nice walking in. The people were very friendly and they seemed to cater to your needs. I liked it. They provide everything. They have the full-sized refrigerator, the microwave, and then the sink (like a kitchenette) in your apartment. The lady I met was very, very helpful. She took us all the way around and it was just a very nice facility.

I would rate Orchard Pointe at Surprise a 5 on all categories. It’s a very nice place and everybody is very friendly and helpful. They’re just very kind, friendly people and made us feel very welcome. My sister is happy there